We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We estimate the issue will be resolved in ~5 minutes.
In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:
•if your customer has a card on file you can process the credit card payment when the issue is resolved
•at your own discretion and in accordance with PCI regulation guidance - write down the customer's card information and manually key-in the card information when the issue is resolved.
•contact the customer at a later time and manually key-in their card information
You can follow the status of our payment processing vendors here:
TSYS - https://status.cayan.com/components/588e680d64da1556c884369b
Cloud9 Gateway - https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3&from=now-3h&to=now