DNS Issues

Incident Report for MyTime

Postmortem

DNS Resolution errors originated from our DNS provider, Cloudflare. Here is their incident page: https://www.cloudflarestatus.com/incidents/b888fyhbygb8

Posted Jul 17, 2020 - 15:10 PDT

Resolved

This incident has been resolved.

Posted Jul 17, 2020 - 15:08 PDT

Update

The DNS issues have now resolved themselves. We are continuing to monitor. as we may still see some intermittent failures.

Posted Jul 17, 2020 - 14:54 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 17, 2020 - 14:52 PDT

Monitoring

Some customers are not able to access mytime.com. We have identified that there are widespread DNS errors causing this, and we are closely monitoring the situation.

Posted Jul 17, 2020 - 14:52 PDT

This incident affected: Website, iPhone App, and Android App.