Resolved -
This incident has been resolved.
Jul 15, 11:22 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 11:10 PDT
Investigating -
We are aware of an outage that is preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue as quickly as possible. We understand the urgency and it is our top priority to have payment processing restored.
In the interim, you will need to tender payments using cash. For credit card payments, you have the following options:
•If your customer has a card on file, you can process the credit card payment when the issue is resolved.
•You can manually key-in a card.
•At your own discretion and in accordance with PCI regulation guidance, you can write down the customer's card information and manually key in the card information when the issue is resolved. However, we strongly recommend that you only do this as a last resort, as it is a security risk.
•Contact the customer at a later time and manually key in their card information.
We apologize for any inconvenience this may cause. We will keep you updated on the status of the outage and will provide an estimated time of restoration as soon as we have it.
Jul 15, 10:49 PDT
