Investigating - TSYS/Global Payments has informed us that some, but not all, merchants have encountered funding delays due to an issue with their nightly batch job. This is unrelated to MyTime specifically but may nonetheless impact some MyTime merchants who use TSYS for processing services.

According to TSYS, some merchants may not receive their expected deposits as of today, Monday, October 26. This includes payment batches closed on Friday, October 23.

TSYS plans to run a catch-up batch job on Tuesday, October 27, meaning the earliest that affected merchants will receive delayed funds into their bank account will be Tuesday, October 27th, but this is an earliest estimate, not a guaranteed fund availability date.

We'll provide any additional updates we receive and resolve this incident once TSYS confirms their nightly batch job is functioning normally.

Oct 26, 2026 - 14:22 PDT
Website Operational
iPhone App Operational
Android App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Unresolved incident: Batch Delays with TSYS Merchant Processing.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Resolved - Twilio's SMS send/receive functionality has been restored and all systems are operating normally.
Oct 23, 17:29 PDT
Investigating - Communicator messages sent via SMS are currently not being sent or received due to an outage from Twilio, our backend telephony provider. We'll provide regular updates until service is restored.
Oct 23, 12:25 PDT

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.