Payment Processing Outage
Incident Report for MyTime
This incident has been resolved.
Posted Sep 26, 2021 - 08:57 PDT
We are aware of an outage from our gateway (Cloud9) preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible.

In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:

•if your customer has a card on file you can process the credit card payment when the issue is resolved
•at your own discretion and in accordance to PCI regulation guidance - write down the customers card information and manually key-in the card information when the issue is resolved.
•contact the customer at a later time and manually key-in their card information

You can follow the status of our payment processing vendors here:

Cloud9 Gateway -
Posted Sep 26, 2021 - 08:55 PDT
This incident affected: Website, iPhone App, and Android App.