MyTime loading slowly

Incident Report for MyTime

Resolved

This incident has been resolved.
Posted Jul 05, 2023 - 12:54 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 05, 2023 - 12:52 PDT

Identified

A new index was added to the SQL DB and the slow endpoint has been re-enabled.
Posted Jul 05, 2023 - 12:51 PDT

Update

We have temporarily disabled the slow endpoint and are continuing to investigate the root cause
Posted Jul 05, 2023 - 12:30 PDT

Investigating

We are currently investigating this issue.
Posted Jul 05, 2023 - 12:18 PDT
This incident affected: Website, iPhone App, and Android App.
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