Payment Processing Outage ETA 5 minutes
Incident Report for MyTime
This incident has been resolved.
Posted May 22, 2021 - 10:50 PDT
A fix has been implemented and we are monitoring the results.
Posted May 22, 2021 - 10:47 PDT
The issue has been identified and a fix is being implemented.
Posted May 22, 2021 - 10:41 PDT
We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We estimate the issue will be resolved in ~5 minutes.

In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:

•if your customer has a card on file you can process the credit card payment when the issue is resolved
•at your own discretion and in accordance with PCI regulation guidance - write down the customer's card information and manually key-in the card information when the issue is resolved.
•contact the customer at a later time and manually key-in their card information

You can follow the status of our payment processing vendors here:

Cloud9 Gateway -
Posted May 22, 2021 - 10:40 PDT
This incident affected: Website, iPhone App, and Android App.