Payment Processing Outage
Incident Report for MyTime
TSYS was experiencing an outage on their side, which impacted the ability to take payments. This has been resolved by them, and you will be able to process payments going forward.
Posted Mar 06, 2021 - 11:22 PST
We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible.

You can follow the status of this through

In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:

•if your customer has a card on file you can process the credit card payment when the issue is resolved
•at your own discretion and in accordance to PCI regulation guidance - write down the customer's card information and manually key-in the card information when the issue is resolved.
•contact the customer at a later time and manually key-in their card information
Posted Mar 06, 2021 - 11:07 PST
This incident affected: Website, iPhone App, and Android App.