MyTime Pay - terminal payments not processing

Incident Report for MyTime

Resolved

This incident has been resolved.
Posted Mar 01, 2024 - 15:22 PST

Identified

Posted
Posted Mar 01, 2024 - 15:20 PST

Update

We have identified the cause to be high latency on TSYS/Global Pay servers for the last 30 minutes. The latency now looks normal and we will continue monitoring.
Posted Mar 01, 2024 - 15:20 PST

Investigating

We are currently investigating this issue.
Posted Mar 01, 2024 - 15:06 PST
This incident affected: Website, iPhone App, and Android App.