Twilio Outage Impacting Communicator SMS Functionality

Incident Report for MyTime

Resolved

Twilio's SMS send/receive functionality has been restored and all systems are operating normally.
Posted Oct 23, 2026 - 17:29 PDT

Investigating

Communicator messages sent via SMS are currently not being sent or received due to an outage from Twilio, our backend telephony provider. We'll provide regular updates until service is restored.
Posted Oct 23, 2026 - 12:25 PDT
This incident affected: Website, iPhone App, and Android App.