Payment Processing Outage

Incident Report for MyTime

Resolved

Amazon Web Services (AWS) reported the issue has been resolved and connectivity has been fully restored.

Posted Dec 05, 2022 - 13:11 PST

Monitoring

Update from AWS - We are beginning to see signs of recovery, and continue to work toward full resolution.

https://health.aws.amazon.com/health/status

Posted Dec 05, 2022 - 13:08 PST

Identified

Amazon Web Services (AWS) is experiencing degraded service.

MyTime Payments will experience sporadic performance degradation until AWS resolves the issues.

To follow status updates: https://health.aws.amazon.com/health/status

Posted Dec 05, 2022 - 12:47 PST

Investigating

We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible.

In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:

•if your customer has a card on file you can process the credit card payment
•manually key-in their card information

Posted Dec 05, 2022 - 12:30 PST

This incident affected: Website, iPhone App, and Android App.