SMS delivery issue
Incident Report for MyTime
This incident has been resolved.
Posted Dec 11, 2023 - 12:56 PST
The test fix was successful. We are now deploying the fix to all production environments.
Posted Dec 11, 2023 - 12:22 PST
It has been determined that Twilio renewed their certificates without notice. We are now deploying a test fix to address the issue.
Posted Dec 11, 2023 - 11:16 PST
We have identified the issue to be related to connectivity between MyTime and Twilio. We are determining the root-cause and identifying a fix.
Posted Dec 11, 2023 - 10:51 PST
We are currently investigating an issue with SMS delivery. Twilio has been notified and we are working towards resolving the problem as quickly as possible
Posted Dec 11, 2023 - 10:16 PST
This incident affected: Website, iPhone App, and Android App.