Membership charge delay for TSYS / Cloud9 merchants on 5/19/26

Incident Report for MyTime

Monitoring

Overnight membership charges for merchants using the TSYS / Cloud9 gateway failed because of a Cloud9 outage at 3 AM PT / 6 AM ET.

All memberships will be retried and processed, and the service has been restored. MyTime is monitoring the situation and will ensure all charges are successfully run.  No action is required, and we apologize for the inconvenience.
Posted May 19, 2026 - 16:01 PDT
This incident affects: Website.